ESTIMATED UK SHIPPING TIME : EVRI Economy 3 business days.

If you’re not 100% satisfied with your purchase, simply fill in the returns form, then send the package back to us.

Returns requests must be made within 60 days of receiving your order. The return must be posted within 14 days after the return documents have been received. The refund will be credited to your bank or PayPal account within 14 days of its arrival at Eider. We can also credit you with a voucher, which is redeemable on all Eider websites for 1 year. Please note that the original shipping cost (when the order was first sent to the customer) is only refundable if the entire order is returned.

CONDITIONS TO GET REFUNDED ?

*The products must be new and unused, in the original packaging with original labels attached

If you have any questions please do not hesitate to contact us.

HOW DO I GET REFUNDED ?

You will be able to submit your return request directly online.
To do this, log on to your customer account and go to the My Orders tab, then choose the order concerned and the products to be returned.
You will automatically receive a confirmation email and you will be able to download the necessary return documents. These documents will also be available in your customer account.
We thank you in advance for attaching the preparation form you received with your order.
You can drop your parcel at the nearest drop off point.
Once the products have been returned, our team will be able to process your return as quickly as possible and your refund or store credit will be issued quickly.
A £6.99 fee will be deducted from your refund, this is the return handling fee.

To ensure that your return goes smoothly, please download and print our own return form and label , place it inside your parcel and send it back.
Our warehouse address:
Snowleader
Global Freight Connections Ltd,
Unit 5 Business Park
Festival Way
Basildon, Essex , SS14 3WB
United Kingdom